Search our website

Can't find what your looking for? get in touch

Close

We Value Your Feedback!

We Value Your Feedback!

Thank you for taking the time to share your thoughts with us. Your feedback is important and helps us improve our services. We believe that listening to our customers is key to providing the best possible experience. Whether you have a suggestion, a compliment, or a concern, we want to hear from you.

Your Privacy Matters

Rest assured, any information you provide in this form is collected with your consent and will only be used to address your feedback. We are committed to protecting your privacy and ensuring that your personal information is handled with care. Your feedback will be used solely to improve our services and address any issues you may have raised.

Our Commitment to You

Our dedicated teams will review your feedback and aim to respond within 7-10 working days. We understand that your time is valuable, and we strive to address your concerns as quickly as possible. Our goal is to provide you with a timely and satisfactory resolution.

Need Assistance?

If you have any questions about this form, please reach out to our Legal, Risk, and Data Protection (LRD) department atΒ [email protected]. Our team is here to help you with any queries or concerns you may have regarding the feedback process or your personal data.

Helpful Tips

For more guidance on how to make the most of this form, please visit our Customer Feedback Page. Here, you will find useful tips and information on how to provide detailed and constructive feedback. This will help us understand your needs better and ensure that your feedback is addressed effectively.

(e.g., customer reference, invoice number):
Nature of complaint
Drop files here or
Accepted file types: pdf, doc, docx, Max. file size: 15 MB, Max. files: 5.
    What Happens Next? Once you submit your form, it will be received by our Customer Service team. They are dedicated to ensuring that your feedback is handled promptly and effectively. Depending on the nature of your feedback, we may direct your form to another department that is best suited to address your concerns. This ensures that your feedback is reviewed by the most appropriate team, allowing us to provide you with the best possible response.

    Follow us on Instagram!

    Happy Halloween from everyone at IDL! πŸ‘»

We hope you’re having a spooktacular day full of treats, not tricks! Whether you're celebrating with costumes, carving pumpkins, or enjoying some well-earned chocolate, we hope you're having a fang-tastic time. πŸŽƒπŸ•ΈοΈ

From all of us at IDL, have a safe, fun, and frightfully good Halloween! πŸ¦‡πŸ¬βœ¨
    Halloween is just 2 days away! πŸŽƒ

We hope you're having a fantastic half-term and making the most of the break. Meanwhile, Octo and Robot are getting into the spooky spirit and preparing to welcome learners back to school next week!

Don't let this offer haunt you later... grab your free Literacy Screener trial before it disappears for good! πŸ‘»βœ¨
    Dyslexia Awareness Month is coming to a close, and that means our free Literacy Screener trial is ending soon! πŸ•›

The screener is a quick, fun, and easy-to-use online tool designed to spot potential dyslexic-type difficulties, and is included in your IDL Literacy license. Whether you're working with individuals or groups, it's the perfect way to establish pupils' literacy ability and identify any areas where extra support might be needed.

Secure your free trial now before the end of October by visiting the link in our bio! ⭐

#Literacy #DyslexiaAwareness #ReadingSkills
    Follow Us