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Customer Feedback Guidance

GIVING FEEDBACK OR MAKING A COMPLAINT

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?

HOW CAN I GET IN TOUCH?

WHAT HAPPENS NEXT?

QUESTIONS?

Follow us on Instagram!

We`re excited to be exhibiting at the Dyslexia Scotland Education Conference 2025 on Saturday 1st November!

Visit our stand, ask any burning questions about the IDL software, and be among the first to hear about our brand-new Phonics product, coming soon! ⭐

#DyslexiaConf

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It’s always inspiring to hear first-hand how IDL is making a real difference! 🙌

We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🤩

🎉 Book your FREE trial today 👉https://idlsgroup.com/book-a-free-trial/

#Dyslexia #Dyscalculia #TeacherSupport #PupilSupport

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Open post by idlcloud with ID 17986971242885355

It’s always inspiring to hear first-hand how IDL is making a real difference! 🙌

We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🤩

🎉 Book your FREE trial today 👉https://idlsgroup.com/book-a-free-trial/

#Dyslexia #Dyscalculia #TeacherSupport #PupilSupport

We can`t wait for the Tes SEND Show at the weekend! 🤩

We`ve loved attending in previous years, and we can’t wait to connect with both familiar and new faces.
Come and visit us at Stand M50 to say hello, ask any burning questions about the IDL software, and be among the first to hear about our brand-new Phonics product, coming soon! ⭐

#Phonics #Dyslexiasupport #Dyscalculia #Teachersupport #TesSENDShow2025

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Open post by idlcloud with ID 17996393966828387

It`s Dyslexia Awareness Week and this years theme is ‘Raise the Volume’. 🙌

This year’s theme will focus on the voices of young people with dyslexia – their stories, challenges, and successes. ✨

At IDL, we understand the importance of supporting learners from an early age and we believe every pupil should have access to the right tools and support to help them thrive and develop independence. 🙌📚🧑‍🏫

#DyslexiaAwarenessWeek #Dyslexia #DyslexiaSupport

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Open post by idlcloud with ID 18029406584718290

It's Dyslexia Awareness Week and this years theme is ‘Raise the Volume’. 🙌

This year’s theme will focus on the voices of young people with dyslexia – their stories, challenges, and successes. ✨

At IDL, we understand the importance of supporting learners from an early age and we believe every pupil should have access to the right tools and support to help them thrive and develop independence. 🙌📚🧑‍🏫

#DyslexiaAwarenessWeek #Dyslexia #DyslexiaSupport

It`s Dyslexia Awareness Month! ✨

Each year, Dyslexia Awareness Month takes place in October, highlighting both the challenges and the strengths of learners growing up with dyslexia.

At IDL, we understand the importance of supporting learners from an early age and we believe every pupil should have access to the right tools and support to help them thrive and develop independence. 🙌📚🧑‍🏫

Try IDL for free in your school 👉 https://ow.ly/cSO350X5wlh

#Dyselxia #DyslexiaAwarenessMonth #LessonSupport

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Open post by idlcloud with ID 17881834623391392

It's Dyslexia Awareness Month! ✨

Each year, Dyslexia Awareness Month takes place in October, highlighting both the challenges and the strengths of learners growing up with dyslexia.

At IDL, we understand the importance of supporting learners from an early age and we believe every pupil should have access to the right tools and support to help them thrive and develop independence. 🙌📚🧑‍🏫

Try IDL for free in your school 👉 https://ow.ly/cSO350X5wlh

#Dyselxia #DyslexiaAwarenessMonth #LessonSupport

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