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Customer Feedback Guidance
GIVING FEEDBACK OR MAKING A COMPLAINT
IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.
All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!
Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.
Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.
We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.
Please feel free to get in touch!
IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?