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Customer Feedback Guidance

GIVING FEEDBACK OR MAKING A COMPLAINT

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

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The software choice school leaders are locking in this budget cycle 🤩

We understand the importance of strategically planning school budgets to maximise spend and we know you want to put learners first, but with increasingly tight funding, it can be challenging to find programmes that provide advanced support at a price that fits within school budgets.

The IDL specialist software delivers targeted support at a competitive and sustainable price point. To trial any of the IDL products for free, click here 👉https://idlsgroup.com/book-a-free-trial/

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Open post by idlcloud with ID 18419421949138022
The software choice school leaders are locking in this budget cycle 🤩 We understand the importance of strategically planning school budgets to maximise spend and we know you want to put learners first, but with increasingly tight funding, it can be challenging to find programmes that provide advanced support at a price that fits within school budgets. The IDL specialist software delivers targeted support at a competitive and sustainable price point. To trial any of the IDL products for free, click here 👉https://idlsgroup.com/book-a-free-trial/

For many dyslexic learners, difficulties with reading, spelling and writing are noticed early, but support does not always arrive early enough.

When dyslexia is identified and addressed at an early stage, learners are far more likely to develop strong literacy foundations, confidence in their abilities and a positive relationship with learning that lasts throughout their education. 📚

Read this article on How Early Intervention Transforms Literacy Outcomes for Dyslexic Learners👉https://idlsgroup.com/news/how-early-intervention-transforms-literacy-outcomes-for-dyslexic-learners/

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Open post by idlcloud with ID 18249350539293650
For many dyslexic learners, difficulties with reading, spelling and writing are noticed early, but support does not always arrive early enough. When dyslexia is identified and addressed at an early stage, learners are far more likely to develop strong literacy foundations, confidence in their abilities and a positive relationship with learning that lasts throughout their education. 📚 Read this article on How Early Intervention Transforms Literacy Outcomes for Dyslexic Learners👉https://idlsgroup.com/news/how-early-intervention-transforms-literacy-outcomes-for-dyslexic-learners/

Don’t be a Traitor 👀 Support your learners with IDL software.

IDL was developed to support the growing number of young people falling through the gaps in Literacy and Numeracy. Our Literacy and Numeracy screeners help track progress and identify pupils who may be struggling.

And because we’re staying faithful, we’re offering free trials of IDL software 👉 https://idlsgroup.com/book-a-free-trial/

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Open post by idlcloud with ID 18051060032438585
Don’t be a Traitor 👀 Support your learners with IDL software. IDL was developed to support the growing number of young people falling through the gaps in Literacy and Numeracy. Our Literacy and Numeracy screeners help track progress and identify pupils who may be struggling. And because we’re staying faithful, we’re offering free trials of IDL software 👉 https://idlsgroup.com/book-a-free-trial/

We love hearing feedback like this from schools using IDL. ⭐

Weber School in New Zealand is continuing with IDL in 2026 after a successful free trial! ⭐

Ready to try our multi-award-winning SEN software? Start your free trial today👉 https://idlsgroup.com/book-a-free-trial/

#Dyslexia #Dyscalculia #SEN #LearningSupport #TeacherSupport

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Open post by idlcloud with ID 18117247156595633
We love hearing feedback like this from schools using IDL. ⭐ Weber School in New Zealand is continuing with IDL in 2026 after a successful free trial! ⭐ Ready to try our multi-award-winning SEN software? Start your free trial today👉 https://idlsgroup.com/book-a-free-trial/ #Dyslexia #Dyscalculia #SEN #LearningSupport #TeacherSupport
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