Search our website

Can't find what your looking for? get in touch

Close

We Value Your Feedback!

We Value Your Feedback!

Thank you for taking the time to share your thoughts with us. Your feedback is important and helps us improve our services. We believe that listening to our customers is key to providing the best possible experience. Whether you have a suggestion, a compliment, or a concern, we want to hear from you.

 

Your Privacy Matters

Rest assured, any information you provide in this form is collected with your consent and will only be used to address your feedback. We are committed to protecting your privacy and ensuring that your personal information is handled with care. Your feedback will be used solely to improve our services and address any issues you may have raised.

 

Our Commitment to You

Our dedicated teams will review your feedback and aim to respond within 7-10 working days. We understand that your time is valuable, and we strive to address your concerns as quickly as possible. Our goal is to provide you with a timely and satisfactory resolution.

 

Need Assistance?

If you have any questions about this form, please reach out to our Legal, Risk, and Data Protection (LRD) department at [email protected]. Our team is here to help you with any queries or concerns you may have regarding the feedback process or your personal data.

 

Helpful Tips

For more guidance on how to make the most of this form, please visit our Customer Feedback Page. Here, you will find useful tips and information on how to provide detailed and constructive feedback. This will help us understand your needs better and ensure that your feedback is addressed effectively.

(e.g., customer reference, invoice number):
Nature of complaint
Drop files here or
Accepted file types: pdf, doc, docx, Max. file size: 1 MB, Max. files: 5.
    What Happens Next?Once you submit your form, it will be received by our Customer Service team. They are dedicated to ensuring that your feedback is handled promptly and effectively. Depending on the nature of your feedback, we may direct your form to another department that is best suited to address your concerns. This ensures that your feedback is reviewed by the most appropriate team, allowing us to provide you with the best possible response.

    Follow us on Instagram!

    It’s always inspiring to hear first-hand how IDL is making a real difference! 🙌We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🤩🎉 Book your FREE trial today 👉 https://idlsgroup.com/book-a-free-trial/#Dyslexia #Dyscalculia #SEN
    ⭐Did you know this about the IDL Literacy distribution chart?In the IDL Literacy programme, raw scores from the reading and spelling tests are used to generate a standard score based on the pupil’s year group.The standard scores displayed on the distribution chart show pupil performance relative to their peers. For example, if a child obtains a standard score of 100, they would be considered ‘average’, or performing at the same level as the majority of their peers. 📊Find out more here 👉 https://idlsgroup.com/our-products/literacy/#Dyslexia #Literacy #LiteracySupport #Teachersupport
    Happy National Thank a Teacher Day! 🙌✏️📚🍎Today, we celebrate the incredible work of teachers, school staff, and college educators across the country!At IDL, we want to shine a light on the dedication and passion teachers put in every day to support their learners. ⭐Share this post to help us celebrate our amazing, hardworking teachers! 🤩#ThankaTeacherDay #TeacherAppreciation
    We’re thrilled to be at #BWMATFEST25 today and tomorrow! 🙌It’s an amazing opportunity to connect with fellow education professionals, celebrate everything education, and showcase the power of our incredible IDL software.If you’re attending, make sure to stop by and say hello — we’d love to meet you! 🤩#SomethingForEveryone
    📣Calling all school decision makers! 📣We're working with Lancaster University students to investigate the communication channels teachers and school stakeholders prefer to use to help enhance our communication strategy.We would love to hear your thoughts on what kind of messages and content help to inform your decisions 🙌We know teachers are an expert in this field and as a thank you for your time, participants will receive a £20 amazon voucher upon completion of the interview. 🤩To find out more or to take part in the short online interview please email marketing@ascentis.co.uk with your school name and job title 🙂#teachers #teachersupport #dyslexia #SENCo