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Customer Feedback Guidance

Giving Feedback or Making a Complaint

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

Follow us on Instagram!

Have you heard? We’ve been shortlisted as a finalist in the 2026 GESS Awards in the ‘SEN and Inclusive Resource/Equipment Supplier of the Year’ category! 🎉

We are delighted to be recognised for this award, celebrating our commitment to supplying education institutions with high quality and safe products for SEN students to help integration and promote inclusivity.

The GESS Awards highlight and reward the quality and diversity of educational products, resources, services and people as well as the best educational establishments and the most dedicated members of the teaching profession.

We’re so excited for the awards ceremony in November, and we wish the best of luck to all finalists! 🏆

#GESSAwards #SEN #Education

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Open post by idlcloud with ID 18107971073173643
Have you heard? We’ve been shortlisted as a finalist in the 2026 GESS Awards in the ‘SEN and Inclusive Resource/Equipment Supplier of the Year’ category! 🎉 We are delighted to be recognised for this award, celebrating our commitment to supplying education institutions with high quality and safe products for SEN students to help integration and promote inclusivity. The GESS Awards highlight and reward the quality and diversity of educational products, resources, services and people as well as the best educational establishments and the most dedicated members of the teaching profession. We’re so excited for the awards ceremony in November, and we wish the best of luck to all finalists! 🏆 #GESSAwards #SEN #Education

🧮Maths Week Scotland runs from 19 - 27 September!

This year is the 10th anniversary of #MWS26 and the theme is Maths Matters, highlighting how maths supports decision-making, problem-solving and innovation in every sector.

Did you know❓
Our IDL Numeracy software helps make maths less scary and a whole lot more doable for young learners, especially those with dyscalculia or anyone who finds numbers a bit of a challenge.

We`ve built a fully graded course that lines up with the primary maths curriculum, helping your pupils feel more comfortable, more confident, and a whole lot better about maths. 🚀

Book an IDL Demo at a Time to Suit You using the link in our bio!

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Open post by idlcloud with ID 18117585080292577
🧮Maths Week Scotland runs from 19 - 27 September! This year is the 10th anniversary of #MWS26 and the theme is Maths Matters, highlighting how maths supports decision-making, problem-solving and innovation in every sector. Did you know❓ Our IDL Numeracy software helps make maths less scary and a whole lot more doable for young learners, especially those with dyscalculia or anyone who finds numbers a bit of a challenge. We've built a fully graded course that lines up with the primary maths curriculum, helping your pupils feel more comfortable, more confident, and a whole lot better about maths. 🚀 Book an IDL Demo at a Time to Suit You using the link in our bio!

53% of young people in the UK feel anxious about their future on a daily basis.

Today is Youth Mental Health Awareness Day, and we`re celebrating the determination, creativity, and resilience of young people. This year`s theme, #BuildFutureYou, is all about helping young people build for the future, one step at a time.

At IDL, we understand that academic progress and emotional wellbeing are closely connected. Frustration, embarrassment, and setbacks can chip away at confidence, making learners less eager to participate and engage at school. 📚

We`re supporting youth mental health by providing numeracy, literacy, and wellbeing support, helping to create positive learning experiences that contribute to improved confidence and emotional wellbeing. 😊

@stem4org

#YMHD #BuildFutureYou

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Open post by idlcloud with ID 18086751470258997
53% of young people in the UK feel anxious about their future on a daily basis. Today is Youth Mental Health Awareness Day, and we're celebrating the determination, creativity, and resilience of young people. This year's theme, #BuildFutureYou, is all about helping young people build for the future, one step at a time. At IDL, we understand that academic progress and emotional wellbeing are closely connected. Frustration, embarrassment, and setbacks can chip away at confidence, making learners less eager to participate and engage at school. 📚 We're supporting youth mental health by providing numeracy, literacy, and wellbeing support, helping to create positive learning experiences that contribute to improved confidence and emotional wellbeing. 😊 @stem4org #YMHD #BuildFutureYou
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