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Customer Feedback Guidance

Giving Feedback or Making a Complaint

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

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Here’s a sneak peek at what’s coming in our new IDL Phonics programme! 🙌

This Baa Baa Black Sheep animation is just one part of our nursery section, designed as an introduction to a wider, structured phonics programme. 🤩

Through fun, interactive activities, pupils will learn more about alliteration and how it works, learning to identify it, match words with the same starting sounds, and replicate it themselves.

Want to try it for yourself? Sign up for our FREE schools Pilot today! https://idlsgroup.com/phonics-page2/

#Phonics #SchoolPhonics #PhonicsSupport

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Open post by idlcloud with ID 18106878455294222
Here’s a sneak peek at what’s coming in our new IDL Phonics programme! 🙌 This Baa Baa Black Sheep animation is just one part of our nursery section, designed as an introduction to a wider, structured phonics programme. 🤩 Through fun, interactive activities, pupils will learn more about alliteration and how it works, learning to identify it, match words with the same starting sounds, and replicate it themselves. Want to try it for yourself? Sign up for our FREE schools Pilot today! https://idlsgroup.com/phonics-page2/ #Phonics #SchoolPhonics #PhonicsSupport

Did you know that IDL Literacy is developed around 5 basic principles:

-Multi Sensory Lessons
IDL uses sight, sound, touch, and voice to improve literacy and mathematical ability. Links are made between the visual, auditory and tactile pathways.

-Progress Monitoring
Teachers can easily see how pupils are achieving against expected standards for their age group along with identifying areas they are struggling with most.

-Simple To Use
IDL has been simply designed to make it easy for pupils and teachers to use. Pupils are able to work independently or with minimum supervision, whilst teachers can track and monitor progress effortlessly.

-Independent Learning
Pupils are able to work independently on the programme, allowing for larger intervention groups.

-Available Anywhere
Pupils can use IDL from school or at home, on a computer or tablet. The cloud is used to store pupil progress so they can pick up where they left off.

To learn more and to start a free no-obligation trial 👉https://ow.ly/XO4p50Z68Wz

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Open post by idlcloud with ID 18082953146150456
Did you know that IDL Literacy is developed around 5 basic principles: -Multi Sensory Lessons IDL uses sight, sound, touch, and voice to improve literacy and mathematical ability. Links are made between the visual, auditory and tactile pathways. -Progress Monitoring Teachers can easily see how pupils are achieving against expected standards for their age group along with identifying areas they are struggling with most. -Simple To Use IDL has been simply designed to make it easy for pupils and teachers to use. Pupils are able to work independently or with minimum supervision, whilst teachers can track and monitor progress effortlessly. -Independent Learning Pupils are able to work independently on the programme, allowing for larger intervention groups. -Available Anywhere Pupils can use IDL from school or at home, on a computer or tablet. The cloud is used to store pupil progress so they can pick up where they left off. To learn more and to start a free no-obligation trial 👉https://ow.ly/XO4p50Z68Wz

We`re excited to be exhibiting at the Gateway Alliance on Friday 19th June! ⭐

We`ll be demonstrating our award-winning literacy and numeracy programmes, trusted by thousands of schools around the world.

You can also ask any burning questions you might have about our brand-new Phonics programme, as well as sign up to trial our products for free! 🤩

We can`t wait to see you there!

Learn more about IDL 👉 https://ow.ly/kMZi50Z5sIT

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Open post by idlcloud with ID 18065619635651279
We're excited to be exhibiting at the Gateway Alliance on Friday 19th June! ⭐ We'll be demonstrating our award-winning literacy and numeracy programmes, trusted by thousands of schools around the world. You can also ask any burning questions you might have about our brand-new Phonics programme, as well as sign up to trial our products for free! 🤩 We can't wait to see you there! Learn more about IDL 👉 https://ow.ly/kMZi50Z5sIT

Why do school leaders choose IDL? ⭐

We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else!

❓ Did you know?❓
IDL provides detailed progress reports, enabling teachers to track student performance, identify areas of difficulty and tailor their teaching strategies to meet individual needs.

Learn more 👉 https://idlsgroup.com/our-products/literacy/

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Open post by idlcloud with ID 18145264531506635
Why do school leaders choose IDL? ⭐ We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else! ❓ Did you know?❓ IDL provides detailed progress reports, enabling teachers to track student performance, identify areas of difficulty and tailor their teaching strategies to meet individual needs. Learn more 👉 https://idlsgroup.com/our-products/literacy/
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