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Customer Feedback Area

For the avoidance of doubt, any/all information provided within this form will be deemed to have been collected on the lawful basis of consent, and will only be processed for the purposes of furthering your complaint’s progress.

Please be assured that the relevant teams will aim to get back to you within 7-10 working days from receipt of this form.

If you have any queries about the contents of this form, please contact the Legal, Risk, and Data Protection (LRD) department: [email protected]

To best benefit your experience, we have provided some more guidance on how to best utilise this form on our ‘Customer Feedback Guidance’ page, this can be located here.

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    Once submitted, your form will be received by our Customer Service team. Depending on the nature of your feedback, we may direct your submitted form to another department which are best suited to receive and respond to your form if required

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    We're at Nasen LIVE! 🎉

We're excited to be at Nasen LIVE in Birmingham for a full day of inspiring sessions, expert speakers, practical ideas, shared learning, and connection within the SEND community.

If you're here too, come and visit our stand to learn more about our award-winning literacy and numeracy programmes, as well as our brand-new Phonics product! 🤩

Can't make it? Start a free trial today 👉 https://idlsgroup.com/book-a-free-trial/

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    Answering Your Frequently Asked Questions! 🤩

Did you know we have a dedicated FAQs section on our website? It's designed to help customers get the most out of the IDL software, with answers to common questions and guidance on using the platform to its full potential.

Whether you're getting started, looking for support, or wanting to explore additional features, our FAQs are here to help.

View our FAQs here 👉https://idlsgroup.com/faqs/
    Check out this weeks Classroom Comic 🙌

Meet our IDL Phonics characters in a series of fun, educational comics designed to bring learning to life! 🤩

Today's topic: Prefixes and Suffixes 📚

Try our brand-new IDL Phonics programme for FREE before September.
👉 Find out more using the link in our bio

#Phonics #EducationalComic
    We're Hiring! 🚀

We have some exciting opportunities to join the team at IDL and Ascentis.

We're currently recruiting for:

Marketing Assistant
https://careers.ascentis.co.uk/jobs/7955353-marketing-assistant

Customer Service Advisor
https://careers.ascentis.co.uk/jobs/7911672-customer-service-advisor

Lead Developer & DevOps Engineer
https://careers.ascentis.co.uk/jobs/7894391-lead-developer-and-devops-engineer

Interested? Find out more about these roles and explore our other vacancies on our careers page 👉 https://careers.ascentis.co.uk/
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