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Customer Feedback Guidance

Giving Feedback or Making a Complaint

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilizing this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognized for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

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IDL`s award-winning literacy and numeracy programmes are trusted by thousands of schools worldwide, delivering measurable impact for learners who may be falling behind. 🌍

Used by more than 1.2 million pupils globally, the IDL programmes support literacy, numeracy and wellbeing needs across both primary and secondary settings.

Learn more about our products 👉 https://idlsgroup.com/our-products/

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Open post by idlcloud with ID 18564918334006381
IDL's award-winning literacy and numeracy programmes are trusted by thousands of schools worldwide, delivering measurable impact for learners who may be falling behind. 🌍 Used by more than 1.2 million pupils globally, the IDL programmes support literacy, numeracy and wellbeing needs across both primary and secondary settings. Learn more about our products 👉 https://idlsgroup.com/our-products/

Why do school leaders choose IDL? ⭐

We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else!

❓ Did you know?❓
IDL provides detailed progress reports, enabling teachers to track student performance, identify areas of difficulty and tailor their teaching strategies to meet individual needs.

Start your free IDL software trial today — just complete the form and we’ll be in touch 👉 https://ow.ly/Tloy50YmjF2

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Open post by idlcloud with ID 18107027155833705
Why do school leaders choose IDL? ⭐ We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else! ❓ Did you know?❓ IDL provides detailed progress reports, enabling teachers to track student performance, identify areas of difficulty and tailor their teaching strategies to meet individual needs. Start your free IDL software trial today — just complete the form and we’ll be in touch 👉 https://ow.ly/Tloy50YmjF2

The Government’s new ‘Every Child Achieving and Thriving’ White Paper sets out reforms to the schools and SEND systems in England to help ensure every child can achieve and thrive. 👏

We’re especially enthusiastic about the significant funding being invested to make mainstream schools more inclusive, increasing access to experts such as specialist teachers and speech and language therapists, and what this could mean for the future of SEND support.

Read more 👉
https://lnkd.in/eqhGsDNv

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Open post by idlcloud with ID 18094832906283596
The Government’s new ‘Every Child Achieving and Thriving’ White Paper sets out reforms to the schools and SEND systems in England to help ensure every child can achieve and thrive. 👏 We’re especially enthusiastic about the significant funding being invested to make mainstream schools more inclusive, increasing access to experts such as specialist teachers and speech and language therapists, and what this could mean for the future of SEND support. Read more 👉 https://lnkd.in/eqhGsDNv

Did you know❓

Thinking differently comes with real strengths. Many dyslexic people excel in reasoning, creativity, and visual thinking. ⭐

We champion dyslexic thinking skills, building confidence, positive self-talk, and resilience to face challenges. 🙌

Head over to our website to read the success stories of people using IDL 👉 https://ow.ly/IBTL50Yhsw7

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Open post by idlcloud with ID 18088683656152754
Did you know❓ Thinking differently comes with real strengths. Many dyslexic people excel in reasoning, creativity, and visual thinking. ⭐ We champion dyslexic thinking skills, building confidence, positive self-talk, and resilience to face challenges. 🙌 Head over to our website to read the success stories of people using IDL 👉 https://ow.ly/IBTL50Yhsw7
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