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Customer Feedback Guidance

GIVING FEEDBACK OR MAKING A COMPLAINT

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

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⭐ Why do school leaders choose IDL? ⭐

We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else!

Joanne, a teacher at Park Hill School, says IDL is simple, effective, and adaptable to each child’s individual needs. 🧑‍🏫

Click here to start a FREE trial 👉 https://ow.ly/gozy50WLUc2

#BacktoSchool #TeacherRecommendation #StudentSupport #LessonSupport

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Open post by idlcloud with ID 18079135592305058
⭐ Why do school leaders choose IDL? ⭐ We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else! Joanne, a teacher at Park Hill School, says IDL is simple, effective, and adaptable to each child’s individual needs. 🧑‍🏫 Click here to start a FREE trial 👉 https://ow.ly/gozy50WLUc2 #BacktoSchool #TeacherRecommendation #StudentSupport #LessonSupport

As the new academic year starts, we want to wish everyone a warm welcome back! 📚⭐

The IDL software can support both learners and teachers in overcoming the challenges they may face in the classroom. 🧑‍🏫

How can teachers benefit from using IDL in the classroom?
⭐Lesson support- IDL’s structured lessons and automated reporting free up valuable teacher time. 🙌
⭐Improved Learner Engagement- The multi-sensory approach and gamified elements of IDL make learning fun and engaging, motivating learners.
⭐Data-Driven Insights- IDL provides detailed progress reports, enabling teachers to track student performance and identify areas of difficulty.

Click here to secure your FREE trial 👉 https://ow.ly/esXT50WOYsU

#BackToSchool #TeacherSupport #LessonSupport #Dyslexia #Wellbeing

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Open post by idlcloud with ID 18364985908144100
As the new academic year starts, we want to wish everyone a warm welcome back! 📚⭐ The IDL software can support both learners and teachers in overcoming the challenges they may face in the classroom. 🧑‍🏫 How can teachers benefit from using IDL in the classroom? ⭐Lesson support- IDL’s structured lessons and automated reporting free up valuable teacher time. 🙌 ⭐Improved Learner Engagement- The multi-sensory approach and gamified elements of IDL make learning fun and engaging, motivating learners. ⭐Data-Driven Insights- IDL provides detailed progress reports, enabling teachers to track student performance and identify areas of difficulty. Click here to secure your FREE trial 👉 https://ow.ly/esXT50WOYsU #BackToSchool #TeacherSupport #LessonSupport #Dyslexia #Wellbeing

⭐ Why do school leaders choose IDL? ⭐

We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else!

Helen, School Lead at Matford Brook Academy, shares how quick and easy it was to purchase and set up. Perfect for any school looking to introduce IDL this September. 🤩

Click here to start a FREE trial 👉 https://ow.ly/l2Ja50WLUc0

#Dyslexiasupport #backtoschool #SENCo #SEN #SchoolLead

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Open post by idlcloud with ID 18123750229484170
⭐ Why do school leaders choose IDL? ⭐ We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else! Helen, School Lead at Matford Brook Academy, shares how quick and easy it was to purchase and set up. Perfect for any school looking to introduce IDL this September. 🤩 Click here to start a FREE trial 👉 https://ow.ly/l2Ja50WLUc0 #Dyslexiasupport #backtoschool #SENCo #SEN #SchoolLead

✨ IDL wishes all students receiving their GCSE results today the very best of luck! 👏

You should be so proud of the hard work and dedication you’ve shown. No matter the result, remember how far you’ve come, that’s an achievement in itself. 💪

Good luck everyone! 😄
#GCSEResultsDay #GCSE2025

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Open post by idlcloud with ID 17891774379182345
✨ IDL wishes all students receiving their GCSE results today the very best of luck! 👏 You should be so proud of the hard work and dedication you’ve shown. No matter the result, remember how far you’ve come, that’s an achievement in itself. 💪 Good luck everyone! 😄 #GCSEResultsDay #GCSE2025
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