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Customer Feedback Guidance

GIVING FEEDBACK OR MAKING A COMPLAINT

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

Follow us on Instagram!

☀️ Schools Out for Summer ☀️

Wishing everyone a relaxing and well-deserved break!

We`ll still be around throughout the summer if you need any support- feel free to reach out at [email protected]

#schoolsoutforsummer

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☀️ Schools Out for Summer ☀️ Wishing everyone a relaxing and well-deserved break! We'll still be around throughout the summer if you need any support- feel free to reach out at hello@idlsgroup.com #schoolsoutforsummer

Check out this weeks Classroom Comic 🙌

Meet our IDL Phonics characters in a series of fun, educational comics designed to bring learning to life! 🤩

Today`s topic: Soft and Hard Consonants📚

Try our brand-new IDL Phonics programme for FREE before September.
👉 Find out more using the link in our bio

#Phonics

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Open post by idlcloud with ID 18025433744677403
Check out this weeks Classroom Comic 🙌 Meet our IDL Phonics characters in a series of fun, educational comics designed to bring learning to life! 🤩 Today's topic: Soft and Hard Consonants📚 Try our brand-new IDL Phonics programme for FREE before September. 👉 Find out more using the link in our bio #Phonics

The World Cup is officially over but your next win starts here. Turn Learning Goals into Learning Wins with IDL. ⚽

At IDL, we`re passionate about helping every learner reach their full potential.

Early intervention plays a vital role in developing core literacy and numeracy skills, building confidence, and increasing engagement.

When pupils receive targeted, structured support from the start, they are better equipped to make meaningful progress and achieve long-term success.

Kickstart the new academic year with IDL`s evidence-based Literacy and Numeracy programmes and help every learner get the support they need to succeed.

Start a no obligation trial today via the link in our bio!

#Worldcup

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Open post by idlcloud with ID 17979382449025591
The World Cup is officially over but your next win starts here. Turn Learning Goals into Learning Wins with IDL. ⚽ At IDL, we're passionate about helping every learner reach their full potential. Early intervention plays a vital role in developing core literacy and numeracy skills, building confidence, and increasing engagement. When pupils receive targeted, structured support from the start, they are better equipped to make meaningful progress and achieve long-term success. Kickstart the new academic year with IDL's evidence-based Literacy and Numeracy programmes and help every learner get the support they need to succeed. Start a no obligation trial today via the link in our bio! #Worldcup

Answering Your Frequently Asked Questions! 🤩

Did you know we have a dedicated FAQs section on our website? It`s designed to help customers get the most out of the IDL software, with answers to common questions and guidance on using the platform to its full potential.

Whether you`re getting started, looking for support, or wanting to explore additional features, our FAQs are here to help.

View our FAQs here 👉https://idlsgroup.com/faqs/

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Open post by idlcloud with ID 17974604724063888
Answering Your Frequently Asked Questions! 🤩 Did you know we have a dedicated FAQs section on our website? It's designed to help customers get the most out of the IDL software, with answers to common questions and guidance on using the platform to its full potential. Whether you're getting started, looking for support, or wanting to explore additional features, our FAQs are here to help. View our FAQs here 👉https://idlsgroup.com/faqs/

Did you know IDL has supported 1.2 million learners - more people than the combined capacity of the 10 largest stadiums hosting the FIFA World Cup 2026! ⚽ 🤯

Behind every number is a learner making progress, building confidence and developing the skills they need for the future💙

Request a demo of our award-winning intervention software today!

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Open post by idlcloud with ID 18116975539677306
Did you know IDL has supported 1.2 million learners - more people than the combined capacity of the 10 largest stadiums hosting the FIFA World Cup 2026! ⚽ 🤯 Behind every number is a learner making progress, building confidence and developing the skills they need for the future💙 Request a demo of our award-winning intervention software today!
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