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Customer Feedback Guidance

GIVING FEEDBACK OR MAKING A COMPLAINT

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

Follow us on Instagram!

It’s always inspiring to hear first-hand how IDL is making a real difference! πŸ™Œ

We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🀩

πŸŽ‰ Book your FREE trial today πŸ‘‰ https://ow.ly/4hIo50Wlt5r

#Dyslexia #Dyscalculia #SEN

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Open post by idlcloud with ID 17972648528907296
It’s always inspiring to hear first-hand how IDL is making a real difference! πŸ™Œ We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🀩 πŸŽ‰ Book your FREE trial today πŸ‘‰ https://ow.ly/4hIo50Wlt5r #Dyslexia #Dyscalculia #SEN

It’s always inspiring to hear first-hand how IDL is making a real difference! πŸ™Œ

We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🀩

πŸŽ‰ Book your FREE trial today πŸ‘‰ https://idlsgroup.com/book-a-free-trial/

#Dyslexia #Dyscalculia #SEN

2 0
Open post by idlcloud with ID 17919110075999470
It’s always inspiring to hear first-hand how IDL is making a real difference! πŸ™Œ We love seeing the positive impact our programmes are having in supporting the growing number of young people falling through the gaps in literacy and numeracy. 🀩 πŸŽ‰ Book your FREE trial today πŸ‘‰ https://idlsgroup.com/book-a-free-trial/ #Dyslexia #Dyscalculia #SEN

⭐Did you know this about the IDL Literacy distribution chart?

In the IDL Literacy programme, raw scores from the reading and spelling tests are used to generate a standard score based on the pupil’s year group.

The standard scores displayed on the distribution chart show pupil performance relative to their peers. For example, if a child obtains a standard score of 100, they would be considered β€˜average’, or performing at the same level as the majority of their peers. πŸ“Š

Find out more here πŸ‘‰ https://idlsgroup.com/our-products/literacy/

#Dyslexia #Literacy #LiteracySupport #Teachersupport

2 0
Open post by idlcloud with ID 18517091155012207
⭐Did you know this about the IDL Literacy distribution chart? In the IDL Literacy programme, raw scores from the reading and spelling tests are used to generate a standard score based on the pupil’s year group. The standard scores displayed on the distribution chart show pupil performance relative to their peers. For example, if a child obtains a standard score of 100, they would be considered β€˜average’, or performing at the same level as the majority of their peers. πŸ“Š Find out more here πŸ‘‰ https://idlsgroup.com/our-products/literacy/ #Dyslexia #Literacy #LiteracySupport #Teachersupport

Happy National Thank a Teacher Day! πŸ™ŒβœοΈπŸ“šπŸŽ

Today, we celebrate the incredible work of teachers, school staff, and college educators across the country!

At IDL, we want to shine a light on the dedication and passion teachers put in every day to support their learners. ⭐

Share this post to help us celebrate our amazing, hardworking teachers! 🀩

#ThankaTeacherDay #TeacherAppreciation

2 0
Open post by idlcloud with ID 17874857949361882
Happy National Thank a Teacher Day! πŸ™ŒβœοΈπŸ“šπŸŽ Today, we celebrate the incredible work of teachers, school staff, and college educators across the country! At IDL, we want to shine a light on the dedication and passion teachers put in every day to support their learners. ⭐ Share this post to help us celebrate our amazing, hardworking teachers! 🀩 #ThankaTeacherDay #TeacherAppreciation
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