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Customer Feedback Guidance

GIVING FEEDBACK OR MAKING A COMPLAINT

IDL truly values your feedback, views, and opinions on what you believe we do well, what we can improve on, and what more we can do to improve our service.

All of us at IDL want you to be able to experience the highest quality service that we continuously strive to provide to you. This is why your feedback is so important to us!

Please do get in contact with us, using the methods illustrated below, if your expectations have not been achieved. This will allow us to rectify matters.

Utilising this procedure will enable us to quickly identify your feedback or complaint, thus effectively streamlining this process. We may want to get in touch with you in regard to your comments, which is why we will request the information specified below.

We share all feedback, compliments, and areas of improvement with all the relevant teams within IDL to ensure that all of our hard-working staff are recognised for their efforts.

Please feel free to get in touch!

IF I MAKE A COMPLAINT, WHAT INFORMATION DO I HAVE TO PROVIDE?
HOW CAN I GET IN TOUCH?
WHAT HAPPENS NEXT?
QUESTIONS?

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IDL is supporting #NeurodiversityCelebrationWeek 🙌

This year the focus is on moving from awareness to action, scaling inclusion across workplaces, schools and communities. By working together, we can create a world that recognises it takes all kinds of different minds. 🌎

#NeurodiversityWeek #NCW

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Open post by idlcloud with ID 18080271992368357
IDL is supporting #NeurodiversityCelebrationWeek 🙌 This year the focus is on moving from awareness to action, scaling inclusion across workplaces, schools and communities. By working together, we can create a world that recognises it takes all kinds of different minds. 🌎 #NeurodiversityWeek #NCW

Have you heard? We`re launching our new IDL Phonics FREE school pilot! ⭐

Be among the first to try the new IDL Phonics programme, an independent phonics learning tool suitable for pupils aged 4+. This brand-new multisensory programme is designed to help every child become a confident reader.

We’re offering schools the opportunity to try IDL Phonics free of charge until 1st September 2026 as part of our pilot programme.

Register your interest now to get an exclusive first look! 👉 https://idlsgroup.com/phonics-page2/

#Phonics #SchoolPhonics

3 0
Open post by idlcloud with ID 18106196254876950
Have you heard? We're launching our new IDL Phonics FREE school pilot! ⭐ Be among the first to try the new IDL Phonics programme, an independent phonics learning tool suitable for pupils aged 4+. This brand-new multisensory programme is designed to help every child become a confident reader. We’re offering schools the opportunity to try IDL Phonics free of charge until 1st September 2026 as part of our pilot programme. Register your interest now to get an exclusive first look! 👉 https://idlsgroup.com/phonics-page2/ #Phonics #SchoolPhonics

Why do school leaders choose IDL? ⭐

We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else!

❓ Did you know?❓
IDL provides detailed progress reports, enabling teachers to track student performance, identify areas of difficulty and tailor their teaching strategies to meet individual needs.

Start your free IDL software trial today — just complete the form on our website and we’ll be in touch!

#Phonics

1 0
Open post by idlcloud with ID 18107297836641902
Why do school leaders choose IDL? ⭐ We spoke to schools already using IDL in the classroom and here’s why they recommend us over anyone else! ❓ Did you know?❓ IDL provides detailed progress reports, enabling teachers to track student performance, identify areas of difficulty and tailor their teaching strategies to meet individual needs. Start your free IDL software trial today — just complete the form on our website and we’ll be in touch! #Phonics
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